Online shopping – The glorious invention which lets you shop your heart out from the comfort of your house. No more waiting in ques to make it to the cash counter or dealing with an over-enthusiastic salesperson. It has undoubtedly eased the shopping experience for customers providing extensive comfort and convenience. The e-commerce boom has certainly changed the way we shop for the better.
However, like everything else, the world of online shopping is not all roses. Despite all the efforts of e-commerce companies to alleviate them, there are a few problems that customers still have to face while shopping online. Listed are below are some of the prominent predicaments;
Quality Issues
Customers habitually complain about substandard qualities and are not satisfied by the products delivered to them. They claim that the quality showed in the picture during online shopping was not delivered and are disappointed. The biggest problem while buying things online is that you have no guarantee of a product’s quality. Reviews are not always reliable, and all the research cannot assure you of a product’s quality.
Digital Payment Failures
Whether a customer is paying by credit/debit card, net banking, or one of the several digital wallets that exist today, the failure of digital payments always looms overhead while making online transactions. A faltering internet connection or a technical glitch often results in the payable amount being debited from a customer’s account without being credited to the selling party. But this situation is steadily improving as the sector is focusing more on cashless transactions, and customers are getting more informed about making payments online.